Our Unmatched Member Experience
For over 30 years, AIG continues to be a global leader and innovator in warranty services with an A+ record of service. AIG represents the world’s largest and most respected brands by offering a simplified user-friendly experience throughout the entire lifecycle of our programs and service events.
Member Coverage Validated
• World-class, U.S.-located and AIG-employed multi-lingual contact center.
• Repair technician service level agreements and quality assurance lead to great service experiences.
• Our best-in-class CRM platform can easily manage and communicate within the service ecosystem.
• AIG’s customer portal provides an effortless claims process with a real-time claim status available at the member’s fingertips through the life-cycle of the claim.
Member peace-of-mind: know who’s coming before they arrive at the door.
Company Level Screening
• OFAC screening
• Financial stability
• Certificate of insurance
• Industry license
Technician Level Screening
• Criminal background
• Driving history
• Drug testing
• Badging/ credentialing
Real-time Service Scheduling and
Extensive Service Network