Our Unmatched Member Experience

For over 30 years, AIG continues to be a global leader and innovator in warranty services with an A+ record of service. AIG represents the world’s largest and most respected brands by offering a simplified user-friendly experience throughout the entire lifecycle of our programs and service events. 

Member
Seeks Repair

Member Coverage Validated

Dispatch 
Servicer

Repair Completed 
and Closed

Pay 
Servicer

• World-class, U.S.-located and AIG-employed multi-lingual contact center. 

• Repair technician service level agreements and quality assurance lead to great service experiences.

• Our best-in-class CRM platform can easily manage and communicate within the service ecosystem.

• AIG’s customer portal provides an effortless claims process with a real-time claim status available at the member’s fingertips through the life-cycle of the claim.

Member peace-of-mind: know who’s coming before they arrive at the door.

Company Level Screening

• OFAC screening

• Financial stability

• Certificate of insurance

• Industry license

Technician Level Screening

• Criminal background

• Driving history

• Drug testing

• Badging/ credentialing

 Multi-lingual
Call Center 

3M+ Customer
Interactions Annually 

Real-time Service Scheduling and
Extensive Service Network 

Contact Us